Amer Club's Privacy Policy – Your information is safe with us

Amer Club (amerclub.org) is a trusted online gaming platform in Bangladesh. We don't treat user privacy as just a legal obligation — it's the foundation of the trust we build with you.

This privacy policy applies to Amer Club's website, mobile app, and all associated services. By using our platform, you are considered to have accepted the terms of this policy.

Any changes to our privacy policy will be clearly announced on the platform, and the "Last Updated" date on this page will be revised. For significant changes, you will be notified via your registered email or SMS.

Amer Club collects user information in several ways. The details are outlined below:

We only collect information that is necessary to provide our services and meet legal obligations. No excess or unnecessary data is collected.

Amer Club uses the information it collects for the following purposes:

• Service Delivery: To create accounts, log in, and process deposits and withdrawals.
• Identity Verification: To complete the KYC (Know Your Customer) process and prevent duplicate accounts.
• Ensuring Security: To detect and prevent fraud, money laundering, and other illegal activities.
• Responsible Gaming: To monitor gaming behavior and provide timely support to players showing signs of problem gambling.
• Contact: To send important notices, promotional offers, and support messages.
• Service Quality Improvement: To analyze user experience and continuously improve the platform.
• Legal Obligation: To maintain records as required by regulatory authorities.

If you wish to stop receiving marketing or promotional communications, you can let our support team know at any time. Essential account notifications — such as withdrawal confirmations — cannot be turned off.

Amer Club's website uses cookies and similar technologies. Cookies are small data files stored in your browser.

• Essential Cookies: To maintain login sessions and ensure security. The platform cannot function without these.
• Functional Cookies: To remember your language preferences and theme settings.
• Analytics Cookies: To understand which pages are most visited. This information is entirely anonymous.
• Security Cookies: To detect suspicious logins or unusual activity.

We do not use third-party advertising cookies. All tracking technologies are used solely to improve platform security and usability.

Amer Club may share your information with third parties only in the following limited circumstances:

• Payment Processing: To process transactions exclusively through bKash, Nagad, Rocket, and bank channels.
• Identity Verification Services: With authorized third parties for KYC verification.
• Legal Obligation: In compliance with lawful orders from courts or government authorities.
• Fraud Prevention: Fraudster data is shared with industry-wide security networks.

All third parties with whom data is shared are bound by strict Data Processing Agreements (DPAs). They may only process data in accordance with Amer Club's instructions and are not permitted to use it for any other purpose.

Amer Club uses industry-leading technology to keep your personal data secure:

• 256-Bit SSL/TLS Encryption: All data transfers on the website and app are encrypted.
• AES-256 Database Encryption: All stored sensitive data is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall & DDoS Protection: To prevent cyberattacks at the server level.
• Regular Security Audits: Periodic audits conducted by third-party expert teams.
• Restricted Access Policy: Only authorized staff can access the necessary information.

Our data center is ISO 27001 certified. All systems are monitored 24/7, and any suspicious activity is acted on immediately.

As an Amer Club user, you have the following rights over your own data:

Amer Club strictly prohibits use by anyone under the age of 18. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• Proof of age (national ID, passport) may be requested if there is any doubt.
• If a user is found to be a minor, their account is closed and their data is deleted.
• If any financial transactions have occurred on a minor's account, the relevant authorities will be informed.

Amer Club may update this privacy policy from time to time. Our approach depending on the nature of the change:

• Minor Changes: The "Last Updated" date on this page will be revised.
• Moderate Changes: A banner notice will be displayed on the platform.
• Major Changes: 30 days' advance notice sent to your registered email or via SMS.

Continued use of the platform after the updated policy takes effect will be considered your acceptance of the new terms. If you do not agree with the changes, please contact our support team to close your account.

For any privacy-related questions, requests, or complaints, please contact our Data Protection team:

We typically respond within 48 hours. Complex requests may take up to 30 business days. Live chat support is available 24/7.

If an issue cannot be resolved with us directly, you may file a complaint with the relevant regulatory authority. We always operate in compliance with applicable rules and cooperate fully with investigations.